Please ensure the correct address details are provided for the intended recipient and contact details in the event of any delivery problems. Emeraldflorist cannot be held responsible for orders being delayed by incomplete or incorrect information.

Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted. Please ensure the correct address is provided for the recipient.

If an attempted delivery fails (such as the wrong address specified on the order), we reserve the right to charge additional costs to re-deliver or to deduct the shipping costs /product wastage / courier return fee from any refund if the order is subsequently cancelled.

There may be delays in delivery where a third party is involved, such as delivery to hospitals, hotels, offices and ships. In case of delivery to such locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.

Our liability for non-delivery of the products shall be limited to replacing the product within reasonable time.

Please note that flowers are delivered by your local Emeraldflorist, but other gifts are despatched via a courier which means that Flower and Gift orders will arrive separately when delivered to the same address.